Privacy policy

Our Digital Privacy Policy
Updated: July, 2026

This Privacy Policy outlines the information collection, use, and protection practices of Tango (operating as RJR Home Services LLC) ("we," "us," or "our") in relation to the use of our website. We are committed to safeguarding the privacy of individuals who visit our website, especially when it comes to the collection and use of personal information for lead generation and prospect interest. By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: We may collect and process the following types of personal information from you:

Contact Information: Including but not limited to your name, email address, phone number, and postal address.
Demographic Information: Such as your age, gender, and interests.
Information you provide: When you fill out forms on our website, including those used for inquiries, service requests, quote requests, and newsletter sign-ups.

1.2 Automated Information: We may collect non-personal information automatically, including but not limited to:

Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities on our website. This may include your IP address, browser type, operating system, and pages visited.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 Customer Relationship Maintenance: We may use your personal information to follow up on your inquiries, respond to your service requests, schedule and provide our services, and give you the information you need about our business.

2.2 Prospect Interest: Your personal information helps us tailor our communication to your interests and needs. We may send you relevant information, updates, promotions, and newsletters.

2.3 Website Improvement: We analyze non-personal information to improve our website, enhance user experience, and optimize our marketing efforts.

3. SMS/Text Messaging Consent

3.1 By providing your phone number and opting in, you consent to receive text messages from Tango, including service updates, appointment reminders, confirmations, follow-ups, and promotional offers.

3.2 Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

3.3 You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Opting out of promotional texts will not affect service-related messages necessary to fulfill your requested services.

3.4 We do not sell or share your mobile phone number or text messaging consent with third parties for their own marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

4.1 Legal Requirements: We may disclose your personal information when required by law or in response to a valid request from a governmental authority.

4.2 Service Providers: We may share information with trusted third-party providers who help us operate our business (such as scheduling, billing, and communication platforms), solely for the purpose of delivering our services to you.

5. Data Security

We employ reasonable and industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

6. Your Choices

You have the right to:

6.1 Access and Correct Your Information: You can request access to your personal information and update or correct it if it is inaccurate.

6.2 Opt-Out: You can opt-out of receiving marketing communications from us at any time by using the unsubscribe link in our emails, replying STOP to text messages, or contacting us directly.

7. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from individuals under the age of 13. If you are a parent or guardian and believe we have collected information about your child, please contact us, and we will take steps to remove that information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.

9. Accessibility Compliance

We are committed to making our website accessible to all individuals, including those with disabilities. We make every effort to ensure that our website is in compliance with applicable accessibility standards.

If you encounter any accessibility issues or have concerns about the accessibility of our website, please contact us using the information provided below. We take your feedback seriously and will make reasonable efforts to address any accessibility concerns promptly.

10. Contact Information

If you have any questions, concerns, or feedback related to this Privacy Policy or the accessibility of our website, please contact us at:

Tango (RJR Home Services LLC)
880 S. Pleasantburg Dr., Suite 1D
Greenville, SC 29607

(864) 400-2484
hello@hellotango.com
hellotango.com

We are dedicated to providing an accessible online experience for all users and will work to ensure that your concerns are addressed in a timely and effective manner.

By using our website, you acknowledge that you have read and agree to this Privacy Policy.

Effective Date: July, 2026